Divipraa
Shipping & Replacement
Divipraa now ships worldwide with insured, tracked delivery. Here's everything you need to know about getting your order and our replacement policy.
Last updated: 1 July 2026
Where we ship
We ship across India and internationally — including the USA, UK, UAE, Canada, Australia, Singapore, and more. If you don't see your country at checkout or enquiry, message us on WhatsApp and we'll do our best to help.
Processing & delivery times
- Orders are typically processed within 1–3 business days.
- Domestic (India) delivery: usually 3–7 business days.
- International delivery: usually 7–15 business days, depending on destination and customs.
Shipping charges & duties
Shipping charges are shown before you confirm your order. For international orders, any customs duties or import taxes charged by the destination country are the responsibility of the recipient.
Tracking your order
Once shipped, you can follow your order's live status — Placed, Confirmed, Shipped, Out for Delivery, Delivered — from your account dashboard, and via WhatsApp updates if you've opted in.
Payment methods
We accept UPI (QR scanner, UPI ID or UPI phone number) and direct bank transfer. Cash on delivery and card payments are not available.
Replacement only — no refunds, no returns
- A continuous parcel-opening (unboxing) video is mandatory. Without it, no replacement claim can be considered.
- Claims must be raised within 6 hours of delivery. After this window we cannot accept any replacement request.
- Replacement is granted only when the unboxing video clearly shows genuine damage to the jewellery itself.
- We do not offer refunds or returns of any kind — only replacement of a damaged item under the conditions above.
- Damage to the outer packaging alone does not qualify. Only actual damage to the product qualifies for replacement.
To raise a claim, message us on WhatsApp or email info@divipraa.com within 6 hours of delivery with your order number and the complete, unedited parcel-opening video.