Replacement Only — Unboxing Video Required

• A continuous parcel-opening (unboxing) video is mandatory. Without it, no replacement claim can be considered.
• Claims must be raised within 6 hours of delivery. After this window we cannot accept any replacement request.
• Replacement is granted only when the unboxing video clearly shows genuine damage to the jewellery itself.
• We do not offer refunds or returns of any kind — only replacement of a damaged item under the conditions above.
• Damage to the outer packaging alone does not qualify. Only actual damage to the product qualifies for replacement.

Start recording before the parcel seal is cut and keep filming, without pausing or cutting, until every item is fully unwrapped and visible. The video must show the sealed outer parcel, the shipping label, and the piece itself. Edited, paused, or partial recordings cannot be accepted as evidence.

• Message us on WhatsApp or email info@divipraa.com within 6 hours of delivery.
• Include your order number and the complete, unedited unboxing video.
• We review the video and confirm the outcome, usually within one business day.
• If approved, the identical piece is dispatched as a replacement at no cost to you.

• Damage to the outer box, courier bag, or packaging when the product itself is intact.
• Change of mind, size preference, colour preference, or ordering the wrong design.
• Claims raised after the 6-hour window has passed.
• Claims without a continuous parcel-opening video.
• Wear, scratches, or plating changes that occur after the parcel has been opened.

We do not issue refunds and we do not accept returns under any circumstances. The only remedy offered is replacement of a genuinely damaged item, exactly as described above.