Refund policy

At Divipraa, we maintain strict quality checks and secure packaging processes to ensure every product reaches you in proper condition. Due to the nature of jewellery and luxury accessories, we follow a limited return policy as outlined below.

By placing an order on www.divipraa.com, you agree to this Return & Refund Policy.

1. NO RETURN / NO EXCHANGE (GENERAL POLICY)

All products sold on www.divipraa.com are non-returnable and non-exchangeable except in cases of:

  • Product received in a physically damaged condition
  • Incorrect product delivered

We do not accept returns or exchanges for:

  • Change of mind
  • Personal preference or dislike
  • Size-related concerns
  • Minor color variations due to lighting or screen resolution
  • Minor finishing variations
  • Delay caused by courier partners
  • Refusal to accept delivery

Orders once dispatched cannot be cancelled.

2. DAMAGE OR WRONG ITEM CLAIM (STRICT 3-DAY WINDOW)

If you receive a damaged or incorrect item, you must:

  • Notify us within 72 hours (3 days) from the time of delivery
  • Email us at: divipraa@gmail.com
  • Provide:
    • A complete unboxing video starting from the sealed package
    • Clear photographs of the issue
    • Order number and contact details

Important Conditions:

  • The unboxing video must clearly show the sealed package being opened without cuts or edits.
  • Claims without proper unboxing proof may not be accepted.
  • Claims raised after 72 hours from delivery will not be eligible for review.

Divipraa reserves the right to reject claims in cases of suspected misuse, tampering, or fraudulent complaints.

3. CLAIM REVIEW & RESOLUTION

Once a complaint is received:

  • Our team will verify the evidence submitted.
  • If approved, the resolution may include:
    • Replacement of the same product (subject to availability), OR
    • Refund to the original payment method (if replacement is not possible)

The final decision regarding approval and resolution remains with Divipraa after internal verification.

4. NON-RETURNABLE ITEMS

The following items are strictly non-returnable and non-refundable:

  • Earrings (for hygiene reasons)
  • Sale or discounted items
  • Customized or made-to-order products
  • Gift cards
  • Used, worn, altered, or tampered items

5. SHIPPING & DELIVERY RESPONSIBILITY

  • Shipping charges are non-refundable.
  • If a return is approved, reverse pickup may be arranged at our discretion.
  • Customers are advised to inspect the package at the time of delivery.
  • Any delivery-related discrepancy must be reported within 24 hours of delivery.

6. LIMITATION OF LIABILITY

Divipraa shall not be liable for:

  • Indirect or incidental damages
  • Issues arising due to improper handling after delivery
  • Allergic reactions due to individual sensitivities

Our liability is limited to the value of the purchased product only.

7. POLICY MODIFICATION

Divipraa reserves the right to update or modify this policy at any time without prior notice. Changes will be effective once published on the website.

8. CONTACT INFORMATION

For any return-related queries:

Email: divipraa@gmail.com
Website: www.divipraa.com

CUSTOMER AGREEMENT

By placing an order on www.divipraa.com, you confirm that you have read, understood, and agreed to this Return & Refund Policy.